Terms of service

TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES

Art. 1 [Basic information]

  1. These Terms and Conditions are the terms for the provision of electronic services through the vizyble.com website (hereinafter referred to as the "Site").
  2. The owner of the Site and the provider of electronic services through the Site is: Vizyble Sp. z o.o. with its registered office in Katowice 40-012, ul. Św. Jana 11/4, KRS: 0000752978, NIP: 6342937931, REGON: 381569584 (hereinafter referred to as the "Service Provider").
  3. The Service Provider can be contacted via:
    • e-mail: info@vizyble.com;
    • telephone: +48 664 007 013;
    • by post at: Vizyble Sp. z o.o., 40-012 Katowice, ul. Św. Jana 11/4.
  4. These Terms and Conditions were adopted on 6 June 2022 by the previous Service Provider and apply as amended on 5 October 2026 in connection with the change of the entity providing services through the Site.

Art. 2 [Types and scope of services provided]

  1. The Site contains basic information about the Service Provider's business activities.
  2. Through the Site, the Service Provider provides the following services:
    • newsletter subscription with commercial information;
    • webinar registration;
    • registration for a free consultation;
    • registration for a free dashboard;
    • access to free materials in the form of digital content (knowledge base, ebook, webinar recording).
  3. All materials published on the Site are for information purposes only.
  4. Terms such as "service provided electronically", "digital content", "digital service" and "goods" used by the Service Provider in these Terms and Conditions correspond to the definitions contained in the applicable law.

Art. 3 [Technical requirements for using the services]

  1. To use the Site properly, the Service Recipient should have:
    • a device (PC, tablet, smartphone) with an internet connection;
    • a web browser;
    • an e-mail address, in order to subscribe to the newsletter, register for a webinar, the knowledge base or a free consultation, or download free materials.

Art. 4 [Newsletter]

  1. You can subscribe to our newsletter on the Site. The newsletter is a free service.
  2. The content of the newsletter is protected under the general rules of copyright law.
  3. The newsletter consists of recurring messages sent from a mailing system to your e-mail address.
  4. We will send only specific and verified information, no more than once a week. Due to other commitments, we may not always be able to send newsletters regularly and on a fixed schedule.
  5. If you subscribe to the newsletter, you will receive information from us about what is new in Tableau, new content in our Tableau knowledge base, new blog posts, planned webinars and commercial offers.
  6. We will make every effort to ensure that our newsletters are informative. We will prepare them carefully, based on our knowledge and experience.
  7. You can subscribe to the newsletter by filling in the form on the Site or by ticking the consent box (checkbox) when downloading free material.
  8. After filling in the form, you will receive an e-mail with a confirmation link (Double Opt-In). In this way we want to make sure that the e-mail address is really yours. After filling in the form, a page confirming your subscription will be displayed. It contains the most important information about our Terms and Conditions and Privacy Policy.
  9. If you do not confirm your subscription, we will not add you to the newsletter and you will not receive regular messages from us.
  10. If our newsletter is not displayed correctly, please write to us. We will try to help.
  11. You can unsubscribe from the newsletter at any time. We do our best to make automatic unsubscribing quick and easy and to take only a few seconds.
  12. To unsubscribe from the newsletter, click the link at the bottom of each message. You can also send us an e-mail requesting removal from the list. We will process the request without delay.
  13. You will receive the newsletter until you unsubscribe or we discontinue this service.
  14. If you are inactive in our newsletter for at least 12 months (you do not open any messages), we reserve the right to remove your contact from our database.
  15. If you unsubscribe from the newsletter or we remove your e-mail address, you can subscribe again at any time.
  16. Please remember that newsletters may end up in your SPAM folder. In that case, add our e-mail address to your trusted senders.
  17. Please remember that we may stop sending the newsletter. In that case we will inform you and delete your address and activity history from our mailing system.

Art. 5 [Webinar registration]

  1. The training service – webinar – is free of charge and its use is voluntary.
  2. Providing personal data by the Service Recipient is voluntary, but necessary for the Service Recipient to register for the webinar.
  3. Registration for the webinar takes place through the designated form and requires subscription to the Vizyble newsletter, which can be cancelled at any time.

Art. 6 [Downloading digital materials and newsletter subscription]

  1. On our Site you can download free materials, such as webinar recordings and ebooks.
  2. You will receive access to these materials after filling in the form.
  3. After filling in the form, you will also be subscribed to our newsletter.
  4. Even after downloading free materials, you can unsubscribe from the newsletter at any time.
  5. If you unsubscribe from the newsletter, you can still use our free materials.
  6. If you want to download free materials but do not want to subscribe to the newsletter, you can:
    1. unsubscribe from the newsletter immediately after downloading the materials (use the unsubscribe option at the bottom of the message) – this is the best and fastest way;
    2. write to us asking to be unsubscribed from the newsletter and to have all your personal data deleted after downloading the materials. We will do so without delay.
  7. Our free materials are protected under the general rules of copyright law.
  8. Do not share our free materials with others without our consent.
  9. If you want to share our free materials with others, give them a link to the page where they can be downloaded.
  10. If you want to share our free materials with others but do not want to give them a download link, please contact us. We will agree on the purpose, scope and duration of sharing our materials.

Art. 7 [Free consultation]

  1. Through the Site, the Service Recipient can use a 15-minute free consultation on a chosen topic related to data analysis.
  2. To use the consultation, the Service Recipient must fill in the form and provide: first name, surname, business e-mail address and mobile phone number.
  3. Participation in the consultation is free of charge and voluntary.

Art. 8 [Free dashboard]

  1. Through the Site, the Service Recipient can sign up for a free dashboard.
  2. To use this service, the Service Recipient must fill in the form and provide: first name, surname, business e-mail address, mobile phone number, industry and department.
  3. Use of the service is free of charge and voluntary.

Art. 9 [Consumer rights]

  1. The provisions of Art. 10 below apply to consumers and to persons entitled to consumer rights under the Polish Consumer Rights Act and the Civil Code.
  2. Consumer rights mean:
    1. the consumer's right to withdraw from a distance contract (Art. 27 et seq. of the Consumer Rights Act);
    2. consumer rights related to the conformity of digital content or a digital service with the contract (Art. 43a et seq. of the Consumer Rights Act).
  3. A consumer is a natural person who performs a legal transaction with an entrepreneur that is not directly related to their business or professional activity. Consumer rights may also be exercised by a natural person running a business if the contract shows that it is not of a professional nature for that person, resulting in particular from the subject of their business activity as disclosed in the Polish Central Register and Information on Economic Activity (CEIDG).
  4. Towards "non-consumers" (persons and entities not referred to in section 1 above), the Service Provider is liable under the warranty (rękojmia) on the terms set out in the Civil Code.
  5. Consumer protection does not cover distance contracts for the supply of digital content or a digital service where the consumer is not obliged to provide anything other than personal data, and the data are processed by the Service Provider solely to perform the contract or a statutory obligation.

Art. 10 [Consumer right of withdrawal from a distance contract]

  1. Every person who buys digital content or services (including digital services) as a consumer by concluding a distance contract has the right to withdraw from the contract without giving any reason.
  2. To exercise the right to withdraw from the contract without giving a reason, you must submit a statement to that effect within 14 days, counted:
    1. from receipt of the digital content;
    2. in other cases, from the date of conclusion of the contract.
  3. The 14-day deadline is met if you send us an e-mail or a letter before it expires. You may use the form at the very bottom of these Terms and Conditions, but this is not mandatory. It is enough to send us an e-mail or a handwritten letter with your details (first name, surname, home address and, optionally, phone number or e-mail address), information about the contract (digital content or service) and a statement that you are withdrawing from the contract.
  4. In the event of withdrawal from a distance contract, the contract is considered not concluded. We are therefore obliged to refund the payments you have made, and you are obliged to stop using the digital content or services provided to you and to stop sharing them with third parties. With regard to digital content or services, we may also prevent further access, including by blocking the account, if technically possible.
  5. At your request, we will provide you free of charge with content other than personal data that you provided or created while using the digital content or digital service. You can make this request using the complaint procedure set out below.
  6. In the case of a purchase of digital content, no later than 14 days from receipt of the withdrawal statement, we will refund all payments made, including delivery costs (if any), provided that we refund delivery costs up to the cheapest delivery option we offer. If you chose a delivery method other than the cheapest standard method offered by us, we will not be obliged to refund the additional costs you incurred. We will refund your payments using the same payment method, unless you ask us to refund them in another way.
  7. In the case of a contract for services (including digital services) or digital content not supplied on a tangible medium, you will not have the right to withdraw from the contract if, before concluding the contract, we inform you that you will lose the right of withdrawal once the contract has been performed, and you agree to this.
  8. If you withdraw from a contract for services (including digital services) after requesting performance of the contract before the withdrawal deadline, you will be obliged to pay for the services provided up to the moment of withdrawal. The amount is calculated in proportion to the scope of the service performed, taking into account the price or remuneration agreed in the contract.

Art. 11 [Complaint procedure]

  1. Any person using the Site, in particular persons using the services provided through the Site, has the right to file a complaint.
  2. All complaints, comments and objections concerning the Site and the services provided through it can be sent to: info@vizyble.com

In the case of complaints concerning non-conformity with the contract or warranty claims, you must provide:

  • contact details: first name, surname, e-mail address, phone number, home address;
  • details of the contract or goods (digital content or digital service, as applicable), so that we can identify the transaction;
  • the reason for the complaint and, if you refer to non-conformity of digital content or a service (including a digital service), also a description and any other documents that may help us consider the complaint;
  • your demands.

In the case of complaints concerning matters other than non-conformity with the contract or warranty claims, you must provide:

  • contact details: first name, surname and e-mail address;
  • a description of the reasons for the complaint;
  • your demands, proposals and requests.
  1. The complaint procedure takes 14 days. The date of resolving the complaint is the day on which the Service Provider sends its reply by e-mail.
  2. The Service Provider undertakes to respond to the complaint within 14 days of its receipt.
  3. The Service Provider responds to complaints by e-mail.

Art. 12 [Changes to the Terms and Conditions]

  1. Please note that our Terms and Conditions may change.
  2. Changes and updates may result from amendments to the law, changes to our products and services, language corrections or the need to clarify the content of the Terms and Conditions.
  3. We will always inform you by e-mail about changes and the reasons for them.
  4. If the new version of the Terms and Conditions does not suit you, you can stop using our services without any consequences. You have 14 days from being informed of the change to do so; it is enough to send us your resignation by e-mail.
  5. Changes to the Terms and Conditions concerning paid services (purchase of services, goods, digital content or digital services) will apply only to contracts concluded after the change. If you concluded a purchase contract before the change, the Terms and Conditions in force on the date of the contract will apply to you.

Art. 13 [Reporting and removing content on the Site]

  1. If you believe that any content published on our Site (such as a review, text, video, photo or graphic) is unlawful or infringes the rights of third parties, you can send us a report.
  2. We will promptly confirm receipt of your report. We will analyse it and respond within 14 days.
  3. You should justify your report. Describe in detail and explain why, in your opinion, the content should be removed by us.
  4. The more supporting materials you send with your report, the better. Screenshots, video recordings, links and references to specific legal provisions are particularly useful.
  5. While considering the report, we may ask you for additional explanations.
  6. If you do not justify your report or attach supporting materials, we will not be able to consider it and will leave it unexamined.
  7. If we find your report justified, we will remove the content you indicated.
  8. We will inform you of our decision by e-mail.
  9. We will review reports carefully and objectively. We will try to clarify any doubts before making a decision. You will also receive a statement of reasons for our decision.
  10. If you disagree with our decision, you can appeal against it within 14 days.
  11. Send reports, appeals and responses to decisions to our e-mail address.
  12. Reports are not verified by automated means.
  13. We reserve the right to archive removed or edited content in order to protect the Administrator's legitimate interest.

Art. 14 [Dispute resolution]

  1. By accepting these Terms and Conditions, the Service Recipient agrees that in the event of a dispute we will try to resolve it jointly and amicably. The time for negotiations will be 3 months from the date on which the Service Provider or the Service Recipient submits its claims. If we do not find a solution to the dispute within this period, we will be able to submit our claims to the common court.
  2. In the case of services provided to a Service Recipient residing in a country other than Poland, we agree that the case will be examined under Polish law. This agreement does not deprive the Service Recipient of the protection afforded by provisions that cannot be excluded by agreement and by law.
  3. A Service Recipient who is a consumer may use out-of-court complaint and redress procedures. Information on the bodies authorised to conduct such procedures is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): https://polubowne.uokik.gov.pl/ and in the European Commission's list: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

Art. 15 [Protection of personal data]

The Service Provider is the data controller within the meaning of data protection regulations (GDPR and others). Information on the principles of data processing by the Service Provider is set out in the Privacy Policy available at: https://www.vizyble.com/en/polityka-prywatnosci

Art. 16 [Model withdrawal form]

Model statement:

[MODEL WITHDRAWAL FORM]

(complete and return this form only if you wish to withdraw from the contract)

  • Addressee: …* enter your details here.
  • I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods(*) / contract for the supply of the following goods(*) / contract for the work consisting of the following(*) / for the provision of the following service(*)
  • Date of conclusion of the contract(*) / receipt(*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is sent on paper)
  • Date

(*) Delete as appropriate.

Last updated: 5 October 2026

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